Not so much to blog about today as the week was mainly concentrating in getting caught up before my holiday next week. I'm off to stay in a cottage in Galloway Forest for a week and looking forward to a break. I've practically packed (plenty of warm clothing and rather optimistically a sundress and sandals) and the cat and hens have all been shipped off to their respective "hotels".
The phones have been extra busy as we've been one down in personnel and Customer Services have also been short of staff which has had a knock-on effect on us and have consequently picked up extra work as they've had to pass through calls they would normally do themselves. The rush has mainly been readers ringing making sure they've got plenty of books over Easter. I've also been checking with each caller that they've got plenty of books, if not would they like extra and if so, what do they fancy reading. It adds a few minutes on to the calls but a bit of customer care goes a long way.
Huge excitement with my son as he has told me that he has bought me a surprise - an Easter egg. He is desperate to show me now and has hinted that it is a big one! Hope it's still a big whole one by Sunday.
Football is hotting up, particularly in the Blue Square Conference. My team - Mansfield Town - are third and looking pretty good for the play offs with the Teams around them dropping points. I'm not sure about the stadium name change to One Direct Stadium though, that will take some getting used to.
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